Check your MEPCO bill in one step

Paper bills often arrive late, sometimes only a day or two before the due date. Checking online lets you see the amount and due date as soon as the bill is issued, so you have time to pay before a late payment surcharge is added.

Type the 14-digit reference number into the form at the top of this page and press Check Bill. Your bill opens on the official PITC portal in a new tab, where you can print it or save it as a PDF. The 10-digit customer ID also works there.

The online bill shows the same details as the paper copy:

• Reference number, customer ID, name and address
• Previous and present meter readings, and units used this month
• Charges, taxes and the total payable
• Due date, and the higher amount payable after it
• Units and payments for previous months

What is MEPCO?

Multan Electric Power Company (MEPCO) is the government-owned company that distributes electricity in South Punjab. It installs meters, reads them, issues bills and runs the local sub-division offices. Its tariffs are set by NEPRA, the national power regulator, and bills are generated through PITC, the government IT company that also hosts the online bill portal.

Districts covered

If you live in one of these districts, your electricity bill comes from MEPCO. The company name is also printed at the top of every bill.

Understanding your bill

Each bill has two sides. The front shows:

• Reference number and customer ID
• Name and address of the connection
• Sanctioned load and tariff category
• Previous and present meter readings
• Units used this month
• Charges, taxes and the total amount
• Due date, and the amount payable after the due date

The back carries notices from the company, such as peak hour timings, safety advice and how to report electricity theft.

How to check your bill online

1. Find the 14-digit reference number in the top-left box of any old bill.
2. Enter it in the form at the top of this page and press Check Bill.
3. Your bill opens on bill.pitc.com.pk in a new tab.
4. To keep a copy, use your browser’s print option to print it or save it as a PDF.

This short video shows the steps:

How to find your reference number

If you have no old bill, you can look up the reference number on the official Customer Care Management System (CCMS) using the mobile number registered with your connection:

1. Open the CCMS verify customer page.
2. Choose to verify by mobile number.
3. Enter the mobile number registered with your connection.
4. If a record is found, your reference number is shown.

If no record is found, visit your sub-division office with your CNIC and ask for your reference number.

Other ways to get your bill

SMS alerts

You can register your mobile number to receive the bill amount and due date by SMS each month. Registration is available on the official SMS registration page or at your sub-division office.

Banking apps and wallets

JazzCash, Easypaisa and bank apps show the payable amount and due date when you enter your reference number under Bill Payments, then Electricity. They do not show the full bill with meter readings, so use the PITC portal for that.

Paying your bill

You can pay through bank apps, JazzCash, Easypaisa, ATMs, or at a bank or post office counter. Our step-by-step payment guide covers each method. Always keep the receipt or a screenshot as proof.

Charges and taxes on your bill

Your total is more than units multiplied by the rate, because several charges and taxes are added. Amounts change with government and NEPRA decisions, so always go by the figures printed on your own bill.

Charge	What it is
Cost of electricity	Units used multiplied by the slab rate set by NEPRA
Fixed charges	A monthly charge that applies to some domestic consumers, depending on usage
FPA (fuel price adjustment)	A monthly adjustment for the actual cost of fuel used to generate power, decided by NEPRA. It can go up or down.
QTR adjustment	A quarterly tariff adjustment decided by NEPRA
GST	Federal sales tax collected through the bill
Electricity duty	A provincial duty, where it applies
PTV fee	Television licence fee collected through the bill, where it applies
Meter rent	A small charge for the meter, where it applies
Income tax	Collected from some consumers depending on bill amount and tax filing status
Arrears	Any unpaid amount carried from earlier bills
Deferred amount	Part of an adjustment spread over later bills

Domestic slab rates

Base rates per unit for domestic consumers, as recommended by NEPRA in January 2026. Your final bill is higher once fixed charges, FPA and taxes are added. Rates are revised from time to time, so check the latest NEPRA tariff notification.

Units per month	Protected (Rs/unit)	Non-protected (Rs/unit)
1 to 100	10.54	22.44
101 to 200	13.01	28.91
201 to 300	33.10	33.10
301 to 400	37.99	37.99
401 to 500	40.22	40.22
501 to 600	41.62	41.62
601 to 700	42.76	42.76
Above 700	47.69	47.69

Protected rates apply to households whose monthly use has stayed within 200 units. Our bill calculator gives a rough estimate from your units.

Peak hours

Peak hours are the evening hours when demand for electricity is highest. They affect your bill only if you have a time-of-use (TOU) meter, which is used for larger sanctioned loads. Most small homes are billed on normal slabs, but using heavy appliances outside these hours still helps reduce load.

Due date, late payment and installments

If you pay after the due date, a late payment surcharge is added and the higher amount printed on the bill applies. An unpaid bill is carried to the next bill as arrears, and continued non-payment can lead to disconnection.

If you cannot pay on time, visit your sub-division office with the bill and your CNIC and ask about an extension or installments. Approval depends on the company’s rules and the bill amount, and it cannot be arranged online.

How to check if your bill is paid

• Keep the receipt from the bank, or a screenshot from your app or wallet.
• In a banking app or wallet, fetching the same bill again usually shows that it is already paid.
• On your next bill, a paid bill does not appear as arrears.
• If you are unsure, call the helpline with your reference number.

A payment can take a day or two to show in the system.

Helpline and contact

• Helpline: 118
• Toll-free: 0800-63726
• Head office: Khanewal Road, Multan
• Official website: mepco.com.pk

Phone numbers for district and sub-division offices are listed on the official website.

Complaints

For a wrong reading, a faulty meter, a billing error or a supply problem, you can complain at your sub-division office or online through the CCMS portal. You receive a complaint number to track progress.

1. Open the CCMS portal and choose to register a complaint.
2. Enter your reference number and mobile number.
3. Describe the problem clearly and submit.
4. Note the complaint number and use it to track the status.

If a billing complaint is not resolved, you can take it to NEPRA through its consumer complaint service.

New connection

New connections are applied for online through the government’s Electricity New Connection (ENC) portal, or at a customer service centre. See our new connection guide for the documents and steps.

Ways to reduce your bill

• Switch off and unplug appliances you are not using.
• Replace old bulbs with LED bulbs.
• Set the air conditioner to 26°C and keep doors and windows closed while it runs.
• Use daylight instead of lights during the day.
• Check the energy rating before buying a new appliance.
• Watch your units near 200 and 300 a month, because the rate per unit rises sharply above these levels.

Safety advice

• Stay away from fallen or hanging wires and report them to the helpline at once.
• Never hang clothes on electric wires or touch poles, especially in rain.
• Do not touch appliances with wet hands.
• Use good quality wiring, three-pin plugs and a proper circuit breaker at home.
• Keep children away from sockets, poles and transformers.

Frequently asked questions

Is this the official MEPCO website?

No. This is an independent guide. When you check your bill, it opens on the official PITC portal.

Is it free to check the bill online?

Yes. Checking, printing and downloading your bill is free.

Can I print a duplicate bill?

Yes. Open your bill on the PITC portal and use your browser to print it or save it as a PDF.

Can I see old bills?

The current bill lists units and payments for earlier months. For full copies of older bills, ask at your sub-division office.

What is a detection bill?

It is an extra bill for units the company believes were used but not recorded, for example because of a faulty or tampered meter. Read our detection bill guide.