MEPCO Detection Bill: What It Is and How to Challenge It
A detection bill is a separate charge the company raises when it believes units were used but not recorded on your meter. It is added on top of your normal monthly bill. This guide explains when a detection bill can be issued, how it is worked out, and what you can do if you think it is wrong.
What is a detection bill?
Your normal bill charges for the units your meter records. If the company finds that the meter was not recording properly, or that power was taken without passing through the meter, it estimates the units that were missed and bills them separately. That extra bill is called a detection bill.
When can a detection bill be issued?
- Direct connection (kundi): power taken straight from the line, bypassing the meter.
- Meter tampering: a meter that has been opened, slowed down, damaged or had its seal broken.
- Faulty or stopped meter: a meter that stops or under-records, even without any wrongdoing.
- Load higher than sanctioned: using much more load than the connection is approved for, where this hides consumption.
A sudden, unexplained drop in recorded units compared to earlier months is often what leads to an inspection.
How the units are worked out
The company estimates the missed units using your past consumption, the load connected at your premises, or the consumption of similar connections. The procedure, notice requirements and limits on the period that can be charged are set out in NEPRA’s Consumer Service Manual, which distribution companies must follow.
Before a detection bill is charged, you should normally receive notice and a chance to respond. Ask for a copy of the inspection report and the working used to calculate the units.
If you think the detection bill is wrong
- Do not ignore it. Visit your sub-division office with the bill, your CNIC and your last few bills, and ask for the inspection report and calculation in writing.
- Submit a written complaint explaining why you disagree, for example that your usage has not changed or the meter was faulty through no fault of yours. Keep a stamped copy.
- If the matter is not settled, you can take the dispute to the Provincial Office of Inspection (the electric inspector) for your area.
- A decision of the Office of Inspection can be appealed to NEPRA.
While the dispute is being decided, ask the office in writing how to keep your regular monthly bill paid, so that your connection is not cut for unpaid current bills.
Electricity theft is a criminal offence
Separately from any detection bill, taking electricity by direct connection or meter tampering is a criminal offence under the Pakistan Penal Code and can lead to a fine, imprisonment, or both. The owner or occupant of the premises can be held responsible.
How to avoid a detection bill
- Never allow anyone to touch or open your meter except authorised staff with identification.
- Check that the meter seal is intact, and report a broken seal yourself.
- Report a stopped, burnt or faulty meter to your sub-division office straight away, and keep the complaint number.
- Keep your connected load within your sanctioned load, or apply for a load extension.
- Keep your old bills, as they show your normal pattern of use.
Frequently asked questions
Is a detection bill the same as a fine?
No. A detection bill charges for units the company believes were used but not billed. Criminal penalties for theft are separate and decided by the courts.
Can I get a detection bill without stealing electricity?
Yes. A faulty or slow meter can also lead to a detection bill. Reporting a faulty meter yourself, with a complaint number, helps protect you.
Where do I check my regular bill?
Enter your reference number on our bill check page.